Dealing With Difficult Behaviours

Dealing With Difficult Behaviours

Location: Perth

You know that person. The one who steamrolls through meetings, the colleague who passive-aggressively undermines every suggestion, or the team member who turns every discussion into a personal attack. We've all worked with them, and honestly, most of us have been "that person" at some point too. The thing is, difficult behaviour doesn't happen in a vacuum – there's usually something driving it, and more importantly, there are proven ways to handle it without losing your mind or your professionalism.

I've been training managers and team members for over fifteen years, and I can tell you that learning to deal with difficult behaviours isn't just about surviving your workday. It's about creating an environment where everyone can actually get work done. When you know how to address challenging behaviour constructively, you'll find that projects move faster, team morale improves, and surprisingly, those "difficult" people often become some of your most valuable contributors.

The reality is that most difficult behaviour stems from unmet needs, poor communication, stress, or simply not knowing better. Once you understand what's really going on beneath the surface, you can respond in ways that actually solve problems rather than escalate them. You'll learn practical techniques for de-escalating tension, setting clear boundaries, and having those tough conversations that everyone else avoids. We'll cover everything from dealing with aggressive personalities to managing passive resistance, and yes, we'll talk about when it's time to involve HR or your manager.

What You'll Learn:

- How to identify the root causes behind difficult behaviour instead of just reacting to symptoms
- Proven de-escalation techniques that work even when emotions are running high
- Scripts and frameworks for addressing problems directly but diplomatically
- Ways to set and maintain professional boundaries without being confrontational
- How to document incidents properly and know when to escalate issues
- Strategies for protecting your own mental health while dealing with challenging colleagues
- Techniques for turning conflict into productive problem-solving conversations

This isn't about becoming a workplace therapist or learning to tolerate bad behaviour. It's about developing the skills to address issues head-on while maintaining your professionalism and sanity. You'll practice real scenarios, get feedback on your approach, and leave with a toolkit of strategies you can use immediately. Plus, you'll discover that many of these skills work just as well with difficult customers, family members, and anyone else who might be testing your patience.

The Bottom Line:

Difficult behaviour is going to happen – that's just workplace reality. But when you know how to handle it effectively, you'll spend less time stressed about problem colleagues and more time focused on your actual work. You'll become the person others turn to when things get tense, and you'll build a reputation as someone who can navigate challenging situations with grace and professionalism. Most importantly, you'll create better working relationships and a more positive environment for everyone, including yourself. Trust me, developing these people management skills will be one of the best investments you make in your career, and it'll make every workday a whole lot easier to handle.

Ready to stop dreading those challenging interactions? This training will give you the confidence and tools to handle whatever workplace personality comes your way. Because life's too short to spend it walking on eggshells around difficult people.